Tim co-founded Unison Energy in 2012 with over thirty years of experience in service operations and sales. Prior to Unison, Tim worked with large commercial REITs to develop their alternative energy and on-site generation programs. As an Associate Principal at McKinsey & Company, Tim has led restructuring of service operations for Global 100 enterprises. Among his notable achievements:
- Restructured 4,000 employee services unit of $2 billion high tech equipment manufacturer to improve call center operations, increase dispatch efficiency and tech utilization, implement front-line performance management tools and processes, and increase remote problem resolution to increase up-time in mission-critical applications (e.g., bank data processing) and reduce field service response times. Also reduced costs by 15-20% while increasing customer satisfaction.
- Created end-to-end lean operating platform for field services, remote support, software development, and data center operations for $20 billion IT systems integrator to reduce outsourcing costs, decrease problem resolution times.
- Rebuilt service operations model for commercial unit of ADT by creating service metrics, improving field service fix rates, increasing dispatch efficiency, and developing remote problem resolution capability in a lean structure nationwide. Dramatically reduced problem resolution backlog and installation time.
As a leader in McKinsey’s service operations and sales practices, Tim has published multiple articles in the McKinsey Quarterly on distributed service operations and sales. Prior to McKinsey, Tim was the Founder and CEO of CPG Solutions, an IT services company. He serves on the Board of Community Partnership for Homeless and holds an MPP from Harvard University, Kennedy School of Government.